REFUND POLICY

Echoingwalls Music offers refunds for products and services as follows:

  1. Downloaded Software:
    1. Registration Free: "Registration Free" software is software that does not require licensing or registration for use, meaning that when you download them, they are already unlocked for use. There are no refunds for fully unlocked software after they are downloaded. They are intended to be "as is" purchases, however, requests for refunds are reviewed on a case by case basis.
    2. Registered: "Registered" software requires that your software must be unlocked and licensed on our system for use.
      1. One-Time Purchases: At any time, within 30 days of your puchase, you can request a full refund, no questions asked.
      2. Monthly Subscriptions: All monthly subscription payments are refundable until the next payment is made. For example, if you pay on January 1st, you will be able to get a refund of that payment, up until your next payment in February. At which point, that payment will be refundable until your March payment.
      3. Other Subscriptions: For subscriptions other than monthly, (quarterly, annually, etc), you are eligible for a refund up to 60 days after your purchase.
  2. Services:
    1. One-Time Purchases: At any time, within 30 days of your puchase, you can request a full refund, no questions asked.
    2. Monthly Subscriptions: All monthly subscription payments are refundable until the next payment is made. For example, if you pay on January 1st, you will be able to get a refund of that payment, up until your next payment in February. At which point, that payment will be refundable until your March payment.
    3. Other Subscriptions: For subscriptions other than monthly, (quarterly, annually, etc), you are eligible for a refund up to 60 days after your purchase.
  3. Exemptions: All refund requests are carefully reviewed and considered, and Echoingwalls Music reserves the right to allow exemptions, and grant refund requests which do not fall into any of the situations above. Such requests must be submitted in writing to:

    Echoingwalls Music, Music Sense
    1593 Powhatan Road
    Clayton, NC 27527